New After-Hours Phone Triage System

Dear Patients and Families,

As of January 1, 2020, Coleman Pediatrics will be transitioning to a new after-hours phone triage system. When you call the office, you will be connected with an answering service. They, given the need, will transfer you to a triage nurse. The nurses are very well trained and will provide answers to your urgent needs. Dr. Coleman, Thillairajah, or Greenberg will be contacted immediately if needed. All the messages received will be seen by the on-call physician and will be responded to by one of the physicians or nurses at Coleman Pediatrics.

Again, this system is for urgent issues that can’t wait until the next business day. It is not for appointments, prescriptions, billing, or other non-emergent needs as these call will not be addressed.

If you have questions, please call the office to discuss with any of the doctors or nurses.

Drs. Coleman, Thillairajah, and Greenberg

We encourage you to call us BEFORE you seek treatment elsewhere

We strive to be available 24/7. We understand that there are off hour
needs and that going to other facilities may at times be convenient and/or
necessary. However, continuity and coordination of care are important. We
encourage you to call us BEFORE you seek treatment elsewhere: we can offer
timely counseling of the problem, minimize unnecessary use of after-hours
urgent care visits, or call ahead and direct you to the proper source of
care. We want to remind you again that we have online scheduling available
for sick and well visits.

– Drs. Coleman, Thillairajah, & Greenberg

We Are Members of Privia Medical Group

As of February 26, 2018, we are proud members of Privia Medical Group!